Support! Get your support here!

{ best training and support }

InkBook is quality software that is easy to use. But if you need our help, we have free resources for you to use. With your purchase* of InkBook software, you will receive:

- Free and unlimited web-based training for life
- Free and unlimited phone technical support for one year
- Free support and hardware setup during first year
- Two hours of free one-on-one personal training over the phone
- Free downloadable maintenance releases for life
- Free software updates for one full year
- Free transfer of your information from a competitor's product
- Free detailed training videos and in-depth user's guide
- Free and unlimited access to our extensive knowledgebase

*Purchase of InkBook refers to a payment plan or one-time purchase of InkBook. Policies listed are for Pro edition and above. Leases and Solo purchases of InkBook have different support policies than listed above.

{ first time setup }

Here's some help with installing the software on your computer for the first time. Once you have InkBook installed and running, you should check out the training info for help on using the program in your business.

Installation Guide: Install InkBook on your computer in just a few minutes using these instructions.

Getting Started: Check out our getting started guide with more information on how to set up InkBook software the first time you run it on your computer.

That should be all you need to get InkBook installed and running on your computer. But if you need any other help, just contact us and we'll help out.

Once everything is installed and running on your computer, be sure to utilize our great training resources. Our training program will help you enter your info, give basic information about running your shop with the software, and provide advanced help when you're ready to use the extensive features of InkBook.

{ running your business with InkBook }

The hard part is actually using InkBook to run your business, right? Well, it's not too hard, we promise - but it can be a challenge to figure out a whole new program. So you don't have to do it alone. Use our training resources to get everything up and running smoothly, and you'll have nothing to worry about.

Training webinars: Attend our free webinars to learn everything from the basics of InkBook to advanced features like running payroll.

Training videos: InkBook has over a dozen training videos to walk you through how to use common features and set up the program for the first time. You can play these videos from the Welcome screen inside InkBook, and also on YouTube if you want to learn at home.

One-on-one training: When you purchase InkBook, we include two hours of free one-on-one training over the phone, so you can have personal attention from a training expert. Your trainer will be able to cover any aspect of the software you would like, and you will get all of your questions answered right away. Give us a call at (800) 604-2040 to schedule your training.

{ updating to the latest }

The latest release of InkBook is Version 9.2.0

Check the release history for detailed version information

Keeping InkBook software up to date with the latest maintenance release is free and fast. Download and install a maintenance release to your current version of the software by choosing the "check for updates" option from the Help pull-down menu inside of InkBook.

If you're looking to update to the latest version from a previous release of InkBook to get all of the great new features that we have added, check out the update pricing and information page to find out what's new and how to get it.

updating InkBook tattoo software

{ downloads that you want }

Software downloads and drivers: If you are looking for hardware drivers, need to install an older version of InkBook, or you need to install/reinstall utilities that InkBook uses, click here for a list of helpful download links.

First time download: If you are installing InkBook for the first time, check our first time installation instructions for help.

Download the free trial: If you haven't yet purchased, you'll want to download the free trial to see what InkBook is all about.

{ help with your hardware }

If your hardware is defective, please contact the appropriate manufacturer below. Most hardware manufacturers offer a warranty on the items. View the policies page for detailed warranty information on items we sell.

Computers Hewlett Packard Support: (800) 334-5144 Credit Card Readers Magtek Tech Support: (800) 788-6835 or (651) 415-6800 Bar Code Scanners Metrologic Tech Support: (800) 436-3876

Receipt Printers Epson Phone Support: (562) 276-1314 Epson Online Services Find an Authorized Epson Service Provider Cash Drawers MMF Technical Support: (800) 769-1954 APG Technical Support: (763) 571-5000 Keyboards Unitech Tech Support: (800) 861-8648

{ we have answers }

Knowledge Base: Our extensive Knowledge Base has the answers to questions on how to use InkBook, as well as some troubleshooting tips if you're running into any problems.

User's Guide: A searchable version of our complete User's Guide is available inside InkBook from the Help drop-down menu. Just click on "Table of Contents" to bring up the categorized, searchable version of the User's Guide. You can also download it as a PDF if you want to read up on InkBook at home.

Document library: Our document library has some troubleshooting and setup documentation that our customer support specialists have put together in comprehensive guides to help out with common problems.

Connect with us: Remote training and support allows a customer support specialists to connect directly to your computer to show you how to use InkBook and help fix complex problems if needed.

{ other technical things you might want }

Support Forms: For lost password, replacement serial numbers, domain transfer, and other forms for special support incidents, click here.

Hardware Requirements: Computer requirements that you should follow to run the latest version of InkBook software and other hardware components.

Company Privacy Policy: We are committed to respecting your privacy and keeping your information secure. View our privacy policy for more info.

Company and Support Policies: Information about our technical support, return, hardware support, and other policies.

{ contacting the tech team }

E-mail: support@daysmart.com
Phone: (800) 604-2040
Fax: (734) 943-6018

Support Hours:
Monday-Friday: 9:00am - 6:00pm EST
Saturday: (e-mail only) 10:00am-2:00pm EST